ROB REIDER, CPA, MBA, PhD, is President of Reider Associates (Santa Fe, New Mexico), a management and organizational consulting firm. Prior to founding Reider Associates, he was a manager in the Management Consulting Group of Peat, Marwick, Mitchell Co. (now KPMG). He is the course author as well as seminar leader of over twenty workshops conducted nationally and is also the author of Benchmarking Strategies: A Tool for Profit Improvement and Improving the Economy, Efficiency, and Effectiveness of Not-for-Profits: Conducting Operational Reviews, both from Wiley. He can be contacted at firstname.lastname@example.org.
Chapter One: Overview of Operational Reviews.
Operational Review Concepts.
Why Businesses Are in Existence.
Businesses a Company Is Not In.
Some Basic Business Principles.
Criteria for Organizational Growth.
Mental Models and Belief Systems.
Organizational Criteria Example.
Economy, Efficiency, and Effectiveness.
Financial Audits versus Operational Reviews.
Why Perform an Operational Review?
Benefits of Operational Reviews.
Operational Review Phases.
What Functions to Review.
Chapter Two: Planning Phase.
Planning Phase Overview.
Information to Be Obtained.
Sources of Information.
Review of Organizational Planning and Budget Systems.
Organizational Structure and the Role of Management.
Identification of Critical Problem Areas.
Review of Administrative and Operational Controls.
Planning Phase Work Program.
Financial Statement Analysis.
Identifying Critical Areas.
Areas Not Selected for Review.
An Operational Review Case Example: The Accounting Function.
Chapter Three: Work Program Phase.
Benefits of the Operational Review Work Program.
Operational Review Work Program Standards.
Who Develops the Work Program.
Work Program Work Steps.
Work Program Development Procedures.
Sample Work Program: Purchasing Function.
Operational Review Engagement Budget.
Assignment of Staff.
Operational Review Management.
Operational Review Schedule Control.
Example Company Work Program Phase.
Work Program to Field Work Phase.
Chapter Four: Field Work Phase.
Field Work Considerations and Tasks.
Factors in Reaching Conclusions.
Field Work Techniques.
Specific Field Work Techniques.
Field Work: Example Company.
Identifying Items for Finding Development.
Case Study: Mercy College, a College Business Office.
Chapter Five: Development of Review Findings.
Attributes of a Review Finding.
Review Findings Development.
Approach to Developing Review Findings.
Review Finding Development: Example Company.
Recommendations through Internal Benchmarking.
Recommendations through External Benchmarking.
Choosing a Benchmarking Approach.
Benchmarking Data Collection.
Functional Cost Controls.
Chapter Six: Reporting Phase.
Characteristics of Good Reporting.
Reporting Review Findings.
ABCs of Effective Report Writing.