DANNY M. GOLDBERG is the Founder of GoldSRD, a leading provider of staff augmentation, executive recruiting, and its main pillar service, professional development. He is a well-known speaker throughout the world, working with numerous Fortune 1000 companies and hundreds of professional associations. Danny has over 15 years of internal audit experience, including numerous leadership roles and lead/assisting in building three departments from the ground up. Danny is also well-published, including annual articles in many trade magazines, such as ISACA Journal, Dallas Business Journal, and The Audit Report.
MANNY ROSENFELD has over 30 years of audit, process improvement, team facilitation, and business experience and has led broad and best class internal audit functions for four Fortune 500 corporations with operations around the world. He is on the Board of Governors of the Dallas Chapter of the Institute of Internal Auditors, where he coordinates the Chief Audit Executive Roundtables. Manny has also published a number of articles in Internal Auditor and Quality Progress magazines.
Chapter 1 The People-Centric Journey Begins 1
People-Centric (P-C) Skills aim to improve all aspects of personal interactions, relationship development, and communications.
These skills are as essential to success as are the technical skills. The People-Centric Skills include, but are not limited to: communication in all mediums, conflict resolution, active listening, leadership, mentoring and coaching, establishing business relationships, effective teaming and team dynamics, consensus building, nonverbal communications and body language, assessing corporate culture, etc.
Chapter 2 Agreeing to the Plan 11
Generating and prioritizing ideas within a group
Chapter 3 Corporate Culture Mentoring 33
Assessing Corporate Culture
Chapter 4 Managing Conflict with Difficult Executives 45
Chapter 5 Coaching a Leader to Form a Team 73
Leading Special-purpose Teams
Situational Leadership Model
Team Sponsor Role
Team Member Role
Chapter 6 Team Dynamics: Setting the Foundation for Success 95
Stages of Team Development
Team Ground Rules
Team Mission Statement
chapter 7 Communicating to Build Relationships 131
Promoting the Role of Internal Audit
Optimized Listening Skills
Chapter 8 Continuing the People-Centric Journey 157
About the Authors 165