Quest for Balance: The Human Element in Performance Management Systems

Praise for QUEST FOR BALANCE

"André de Waal has produced a rigorous study of the behavioral and organizational factors that influence implementation success for new performance management systems. It is an important addition to the literature for its focus on recognizing and overcoming the barriers to introducing new management systems."
-Robert S. Kaplan
Harvard Business School

"When management is about getting things done through people, performance management is about monitoring the results of these actions. André de Waal clearly demonstrates that, with respect to the design and use of performance management systems, human behavior and organization culture are as important as the framework itself."
-Arend R. de Jong
Executive Vice President and Corporate Controller
KLM Royal Dutch Airlines

"This book provides excellent insight into the behavioral aspects involved in applying performance management. Through in-depth research André de Waal has uncovered those human elements that, when focused on by organizations, will help them improve the use of their performance management system."
-David C. M. Hamill
President and CEO of Philips Lighting Holding BV
Member of the Group Management Committee of Royal Philips Electronics

"André de Waal's book-Quest for Balance-makes fascinating reading. He tackles one of the crucial issues facing many organizations today-how to make measurement work-and offers some valuable insights."
-Professor Andy Neely
Director of the Center for Business Performance at Cranfield School of Management

"Dramatic improvements can be made through linking activity-based costing to performance management. But reaping this harvest requires the human element to change. De Waal's Quest for Balance provides real company insights on what it takes to be successful. It should be a key part of your implementation efforts."
-Steve Player
Managing Director
The Player Group