Chapter 1 Non-Negotiable Integrity.
Reach for the Summit.
Our Business is Based on Trust.
Integrity is More Important than the Bottom Line.
Do the Right Thing.
Integrity Cannot Be Negotiable.
Chapter 2 Persistence, Patience, and Cold Calls.
Early Days at Frank Russell Company.
Building a Retail Sales Operation.
Harvard to the Rescue.
The Cold Call.
Paul Kaltinick’s Perspective.
A Unique Selling Proposition.
Evolving the Business Model.
Top 40 Hits: 1970–1974.
Minimal Debt; Reinvest.
Chapter 3 Hire People Smarter Than You Are.
The Need for Innovation in Pension Fund Management.
Peter Dietz and His Method of Performance Measurement.
Helane Grill, Madelyn Smith, and Joan Sobba—The Three Musketeers of Manager Research.
Creating a Universe.
A New Process for a New Industry.
Madelyn Smith Shows Her Style.
Russ Fogler—Pioneer of Asset Allocation.
Duncan Smith Asks the Tough Questions—and Answers Them.
Don Ezra Defines the Right Way to Be a Fiduciary.
The Best Investment I Ever Made.
Chapter 4 Be Creative.
The Treasurer’s Club: They’re Not Laughing Anymore.
Blake Eagle Puts Real Estate on the Map.
Our Battle to Exceed Client Expectations.
A Funny Thing Happened on May 1, 1980.
The Only Difference is the Zeros.
Making It Fly.
From Wall Street to Main Street.
Chapter 5 Work Hard.
Setting the Tone.
The 120 Percent People.
Work is Only a Means to an End.
Incentives that Worked.
Growth and Change.
Chapter 6 Share Credit.
Getting Rid of Titles.
Stars of the Investment Industry.
The A Team.
Our Biggest Mistake.
Plenty to Celebrate.
Chapter 7 Recognize Luck.
Are You a Decision Maker?
The Decision Factory.
Kelly Haughton Builds a Better Benchmark.
GM Starts with a Clean Slate.
Crossing the Threshold.
Testing the Concept.
How Much is Luck and How Much is Skill?
A Grammatical Postscript.
Chapter 8 Plan Transitions.
Hire and Train Your Replacement.
The Apprenticeship of Michael Phillips.
Mike Takes the Helm.
Continuity of Culture.
Selling the Company.
Closing the Deal—Complementary Skills.
Chapter 9 Take Risks.
The Inspiration of John Mroz.
The Opportunity of a Lifetime.
Russell’s Venture in Alternative Investing.
Asset Allocation is Rocket Science.
The Final Frontier?
Chapter 10 Have Fun.
Fun in the Himalayas.
The Russell Sabbatical Program.
Fun at Work.
Transition to Philanthropy.
New Adventures: Russian Puppets and Nuclear Waste.
The National Bureau of Asian Research.
The Pacific Health Summit.
The Business Humanitarian Forum.
One Nation Brings Together Americans of Different Faiths.
A Child’s Right.
About the Authors.