STEVEN M. BRAGG, CPA, CMA, CIA, CPIM, has been the CFO or controller of four companies, as well as a consulting manager at Ernst & Young and auditor at Deloitte & Touche. He received a master's degree from Bentley College, an MBA from Babson College, and a bachelor's degree in economics from the University of Maine. Mr. Bragg resides in Centennial, Colorado. He has written twenty books, including Accounting Best Practices, Accounting Reference Desktop, and Controllership: The Work of the Managerial Accountant, all from Wiley.
Chapter 1: Success or Failure with Best Practices.
Chapter 2: Credit Policies, Procedures, and Systems.
Chapter 3: Credit Granting Techniques.
Chapter 4: Invoice Creation.
Chapter 5: Invoice Delivery.
Chapter 6: Cash Collection and Application.
Chapter 7: Managing the Collection Department.
Chapter 8: Collection Systems.
Chapter 9: Collection Techniques.
Chapter 10: Deduction Management.
Chapter 11: Outsourcing Collections.
Chapter 12: Billing and Collections Measurements.
Appendix: Summary of Best Practices.