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Breaking Banks: The Innovators, Rogues, and Strategists Rebooting Banking


Praises for Breaking Banks

“Only Brett King could bring together the most formidable disruptors, innovators and thought leaders in the financial services industry to provide their perspectives on emerging trends and strategies impacting banking today. More than just interviews, Brett digs deeper into these trends and provides his perspective on ways banks can use these insights to their advantage. This book is a must read for any banker or industry follower wanting to be prepared for the disruptive road ahead.”
—Jim Marious, Bank Marketing Strategy

“I found this book highly insightful; it clarifies the different perspectives of a broad variety of players who already are and who will be in the future banking ecosystem. It is useful reading for any bank devising its future strategy to become a value-creating leader.”
—Piercarlo Gera, Global Head of Financial Services Industry Practice, Accenture

“In Breaking Banks, Brett provides us with true front lines reporting from the battlefields of financial services disruption. We hear from the disrupters themselves, curated and revealed by Brett’s thoughtful interviewing style, and framed by key data and industry observations. A must read for anyone in the industry.”
—Matt Harris, Managing Director, Bain Capital Ventures

“In Breaking Banks, Brett continues to articulate the change continuum he began in Bank 2.0 incorporating the new world of technologies that enable augmented communications, virtual currencies and the internet of everything. This important dialogue clearly shows that banking is an industry being disrupted beyond belief. It’s just a shame that only a few visionaries like Brett can see it.”
—Chris Skinner, Chairman of the Financial Services Club

“As the world seeks more common sense solutions to financial problems, the old banking system with its friction, rules and policies are coming up against some serious challengers. In Breaking Banks Brett King gives us a great snapshot of the innovators that are trying to create that new future, and that future is liberating for the financial consumer.”
—David Bach, nine times New York Times bestselling author

BRETT KING is widely considered the foremost global expert on retail banking innovation. He achieved international acclaim for his bestselling book BANK 2.0, which topped category lists in the UK, USA, Germany, Japan, Canada, France, Russia, and Asia. King is the founder and CEO of Moven, a retail mobile service money service, and hosts the BREAKING BANKS Radio Show. He was voted American Banker’s Top Innovator of the Year in 2012.

Acknowledgments xi

About the Author xiii

Introduction: An Industry Being Reborn and Reinvented xv

Chapter 1: A New Take on Credit and Lending 1

Chapter 2: The Era of the Faster, Smarter Payment 23

Chapter 3: Banks that Build Their Brand without Branches 47

Chapter 4: How the Crowd Is Changing Brand Advocacy in Banking 71

Chapter 5: Not Your Father's Banking Habits 91

Chapter 6: Is Bitcoin the End of Cash? 115

Chapter 7: Moving from Personal Financial Management to Personal Financial Performance 137

Chapter 8: When Technology Becomes Humanlike, Does a Real Human Provide a Differentiated Experience? 151

Chapter 9: Here Come the Neo-Banks! 165

Chapter 10: Building Experiences Customers Love 197

Chapter 11: Money Can Buy Happiness 223

Conclusion: We're Not Breaking Banking, We're Rebooting and Rebuilding It 239

Index 253