H. A. SCHAEFFER Jr. is president of D&H Credit Services, Inc., a credit and financial customer service consulting firm that works with manufacturers, wholesalers, government agencies, and credit organizations, located in Port Washington, New York. He has served as a credit consultant for a number of midsize companies as well as Fortune 500 companies, including Bausch & Lomb and Mobil. He is also the author of Financial Customer Service: A Guide to Making Smarter Business Decisions and Credit Risk Management: A Guide to Sound Business Decisions, both published by Wiley.
The Lifeblood of the Organization: Why Cash Flow Is So Important.
Improving the Order-to-Cash Cycle.
Improving the Purchase-to-Pay Cycle.
When A Customer Files for Bankruptcy Protection: How to Get Your Cash.
How to Prevent Sales from Hurting Cash Flow.
How Purchasing Can Maximize Corporate Cash.
Customer Service Enhancements to Improve Cash Flow.
Preventing Quality Control, Shipping, and Returns Problems that Drain Corporate Cash.
Special Cash Considerations When Selling to Dot-coms and Other Start-ups.
What Can Be Done to Prevent Cash-flow Deterioration Problems Due to Deductions/Disputes and When Selling to Retailers.
Outside Services that Can Enhance Cash Flow.
Internet Innovations to Improve Cash Flow.