SALONI P. RAMAKRISHNA has nearly three decades of experience in financial services, both as hands-on professional as well as a solutions architect and contributor to the industry dialogue. She has been invited to share her thoughts and views on industry trends surrounding compliance, risk, customer centricity, performance, and data management in the analytics space by national and international banking and finance forums.
Saloni's ideas have appeared as articles and quotes in newspapers, journals, magazines, and television interviews. She has presented papers at national and international seminars and conferences. Since 2012, she has been a columnist for one of India's leading monthly magazines.
She is currently a Senior Director with Oracle. In her role she frequently interacts with top managers of banks, consulting professionals, financial services bodies, and senior regulators across multiple countries.
About the Author xv
Opening Notes xvii
Design and Structure of the Book xix
PART ONE Introduction to Compliance in Financial Services
CHAPTER 1 An Overview of Compliance in Financial Services 5
CHAPTER 2 Compliance in the Twenty-First Century 25
PART TWO The What, Why, and Who of Compliance
CHAPTER 3 What Is “Compliance”? 53
CHAPTER 4 Why Is Compliance Needed? 83
CHAPTER 5 Who Are the Players in the Compliance Universe? 121
PART THREE The How of Compliance
CHAPTER 6 Compliance Framework 159
CHAPTER 7 Operationalizing Compliance 183
PART FOUR The Compliance Risk Dimension
CHAPTER 8 Exploring the Concept of Compliance Risk 213
CHAPTER 9 Compliance Risk Management 239
PART FIVE The Real World of Compliance in Financial Services
CHAPTER 10 Real-Life Issues of Managing Compliance in Financial Services 273
CHAPTER 11 Lessons Not Learned 291
CHAPTER 12 Practical Solutions to Some Important Operational Challenges 315
Closing Notes 325